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VFS 威孚商务信息咨询(上海)有限公司招聘

 

VFS Global
Position: Senior Officer
Job Description:
1. Manage all day to day activities (administrative and functional) conducted at the Visa
Application Centre (VAC) which involves:
* Document scrutiny & verification for visa processing
* Maintaining & recording all application data in a timely and accurate manner
* Handling cash & bank related transactions if assigned
* Ensuring Overall Security of the VAC (Physical & Data)
* Ensuring all administration & logistics of passport delivery to consulate / applicant
/logistics company etc.
2. Conduct regular Audits for all processes & implement all new process rolloutsor
changes.
3. Maintain & improve level of customer & mission satisfaction by enhancingprocedures
and continuously innovating methods to increase productivity and cost effectiveness.
4. Maintain adherence to the Service Level Agreements ’s for all processes andensure
adherence to Standard Operating Procedures, manuals etc. without any deviation.
5. Ensure that the Teams are mentored & work towards adherence of all SOP’s/
processes, required to be complied with, from an Organizational & ISOperspective.
6. Ensure delivery of Value Added Services options and achievement of the VAStargets
for the VAC.
7. Liaise with various support functions to handle team related queries.
Minimum requirement:
1. Graduate or Global Equivalent degree
2. 0 to 3 years of experience in a Customer Service Industry preferablyHospitality
Background / Call Centre Background
3. Mastery of Chinese and English/ knowledge of an additional language e.g.Italian,
Spanish, Portuguese would be very helpful
4. Experience in handling a team of people or process
5. Basic knowledge of Computer Skills
6. Excellent Interpersonal skills
7. Customer Orientation
Location: Beijing/Shanghai/Guangzhou
Salary range: 5K-7k/Month
Contacts:
Beijing Mora Yang MoraY@Vfsglobal.com (18501080365)
Shanghai Olga Xu OlgaX@Vfsglobal.com (17316390039)
Guangzhou Leason Che LixingC@Vfsglobal.com (13533685386)
About VFS Global
VFS Global is a wholly-owned subsidiary of the Kuoni Group, a public-listed company
headquartered in Zurich, Switzerland. It is the world's largest outsourcing and
technology services specialist for governments and diplomatic missions worldwide. The
company manages administrative and non-judgemental tasks related to visa, passport,
identity management and other citizen services for its client governments enabling them
to focus entirely on the critical task of assessment.
With 1986 Application Centres and operations in 123 countries across five continents,
VFS Global serves the interests of 50 client governments. The company has successfully
processed over 115 million applications since its inception in 2001.
For more information about VFS, please click into below links: www.vfsglobal.com