一、公司简介
美世咨询（Mercer）是全球最知名的人力资源管理咨询机构之一，总部位于美国，连续多年位于人力资源管理咨询公司排名第一位（VAULT），拥有13,000多名员工，遍布全球41个国家和地区的130多个城市。美世于1995年进入中国大陆，目前在北京、上海、广州、深圳、大连设立分公司，在中国拥有大量经验丰富专业顾问，为客户提供有力、稳定的资源保障。
【工作地点】深圳：福田区荣超经贸中心，地铁市民中心站
申请方式：
http://campus.51job.com/mercer2018/
二、岗位介绍
1.Benefit Administrator (Broker), Health-Shenzhen
（1）Responsibility
· Manage ongoing support and client relationship by providing a broad range of administrative/operation support to employee benefits accounts within service standards as agreed from time to time, e.g. enrollment, renewal bill, work life events processing, underwriting, etc.
· Communicate with client, consultants and insurance companies in relation to the client's employee benefits scheme including activities described above and ad hoc client requests. Respond timely to client's enquiries regarding concerns related to benefits and employee benefit schemes.
· Participate in operation projects e.g. give feedback on new processes / operation models / controls, UAT on new reports, etc., and implement agreed process / procedures
· General housekeeping, e.g. keeping proper record of client information
（2）Requirements
· Bachelor's degree or above, preferably majoring in HR, Insurance or English
· Minimum 1 year operations experience in the area of employee benefits, insurance, or outsourcing services
· Self-motivated and able to work independently
· Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment
· Strong attention to details and accuracy
· Strong customer service skills
· Excellent EXCEL skills an added advantage
· Fluent in written & spoken English, Mandarin and Cantonese
2.Benefit Administrator (Flex Benefit), Health-Shenzhen
（1）Responsibility
· Responsible for providing day-to-day benefits administration services to corporate clients. Work independently in Flex Operations Team to handle routine activities including but not limited to: movement data clean and review, benefits enrolment, generate reporting, process billing /invoicing and handle HR inquires.
· Familiarity with the basics of the market practices in Benefits, including employee medical & insurance benefits, flexible benefits plans, etc. Act as subject expert on assigned clients and response to clients’ inquiries in accordance with the service level agreement.
· Involve in documentation, formulation & optimization of workflow & process to drive the operations effectiveness.
· Support implementation team in existing clientsrenewal projects and new clients projects.
· Coordinate and liaise with multiple parties within and across geographies in problem solving; provide support to supervisor on daily operation as/when required.
（2）Requirements
· Bachelor degree, preferably majoring in Human Resources Management, Insurance or related fields.
· Some year experience in the area of employee benefits, insuranceclaims/payroll operations or insurance administration etc. is a plus but not a must
· Self-motivated and able to work independently
· Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment
· Strong attention to details and accuracy
· Strong communication & customer service skills
· Strong logical thinking and data-handling capacity
· Fluent in written & spoken English
· Excellent EXECL skills and fluent Cantonese speaking as added advantage
3.Benefit Administrator (Flex Contact Centre), Health-Shenzhen
This role is to help Mercer’s Flexible Benefits clients to perform daily administration activities and response their employees’ inquires through email and phone call.
（1）Responsibility
· Answer incoming calls professionally based on the guideline, and resolve enquiry within service level agreement.
· Handle email enquiries properly within service standards agreed.
· Perform follow up work in relation with internal colleagues, consultants and/or insurance companies for complaint case handling.
· Summarize the client call report or enquiry category report on a monthly basis.
· Contribute to team performance by actively participating in team meetings, assisting other team members as required and providing constructive feedback on issues as they arise.
· Provide cross team supports as and when required.
· General housekeeping, e.g. proper filing of client information, inputting call log/preparing call volume statistics, etc.
（2）Requirements
· Bachelor’s degree, preferably majoring in HR, Insurance or English.
· Minimum 1 year customer service experience in the area of employee benefits, insurance, shipping & logistics or banking services, excellent graduates can be considered.
· Good interpersonal communication skills, strong customer service sense, ability to communicate effectively and courteously with diverse individuals and situations.
· Self-motivated,be able to learn fast and work independently.
· Teamwork spirit and have high sense of responsibility.
· Basic knowledge about insurance products and employee benefits will be a plus.
· Proficient English spoken and written skills.
· Fluent in Cantonese is a MUST.
