一、公司简介
深圳汉莎技术有限公司是由德国汉莎航空技术公司（80%）、北京凯兰航空技术公司(20%)共同投资建立的航空部件维修中心。公司成立于2002年，坐落于深圳宝安国际机场，紧邻香港和广州。主要向国内外航空公司提供飞机部件维修及相关技术咨询与技术服务（包括技术文件的处理、材料的管理、运输和后勤服务，航材共享及全套技术服务）；与维修业务相关产品的营销与采购；精密仪器设备维修、售后服务。
二、招聘职位
Department: Aircraft Component Services-Customer Service
Report to: Head of Fulfillment Shared Services China
Job Title: Customer Shared Service（1名）
【Responsibilities】
• Responsible for all operational issues under smooth process to ensure contractual service agreements functioning and internal KPIs.
• Overall understand contracts & customers" requirements and provide proper solutions to secure external & internal satisfaction.
• Responsible for repair turnaround time for close loop business.
• Take the lead to communicate with CSM/PD sales/ ACM teams to improve the customer information & system set-up, and Exch the identified pro-active customer oriented services ideas.
• Be key users for LHT operational system & process, responsible for new process implement and training. Perform support functions and special tasks as assigned.
All other duties as assigned or required
【Qualifications】
• Bachelor above, Economics &Aviation & Engineering related major Preferred
• Working experience in MRO customer service is desirable
• Fluent in English; German/other languages desirable
• Ability to monitor/ Controlling/ Analyze
• Ability to work independently & Solve problem structurally & Detail orientation
• High degree of flexibility
• Willingness to travel
Job Title: Interns- Customer Service（实习生2名）
【Responsibilities】
• Handle basic process: such as release unit to repair, issue Sales Order& Invoice
• Support project work, such as edit Training documentation or data analysis
• Others
【Qualifications】
• Good Language Skills(Both English & Chinese)
• High Reliability & Responsibility
• Fast Learner
• Detail oriented & Productivity driven
• Team Player
• Good at MS Office(Especially Excel)
• Economics logic mind-set
三、联系方式
联系地址：深圳市宝安区宝安国际机场航站四路2031号
联系电话：+86-755-2777-0445 毛怡雯(Katania)
邮箱：Mao.yiwen@lht-shenzhen.com
网址：www.lht-shenzhen.com
外国语学院学工办
2017年11月7日
